

Select Advanced Options within the Select Location pop-up box.Note: The orange icon will display once Change has been selected. If the user has not been assigned Geography you can now do this by selecting Change, and using the icon to open the Select Location pop-up box.Once you have located the user, select their Personnel Name to take you to their Personnel Details page.To assign Geography to a User, go to Administration > Users & Profiles > Manage Users, and search for the user.This procedure describes how an administrator can assign the correct geography to a user.

If a user encounters the system message “No Geography is assigned to this user” (as shown below) when attempting to log in to QFM, a QFM administrator must assign geography to the user.
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If an error message to check that it is still running is given (as shown below), then go to the Windows Services app.

Within the Workflow Scheduler screen, check when the scheduler was last refreshed.Visits to mobile are not being received.If any of the following errors occur, access Workflow Scheduler via the Administration menu, (Administration > Manage > Workflow Scheduler). Hosted clients will need to contact SWG Support. In the event that the QFM Workflow Scheduler stops working, non-hosted clients will need to raise the issue with their IT department.
